Frequently asked questions
You can postpone a wine plan delivery at any time by starting a Live Chat with us on the right hand side of the screen or email us at customers@thewinecollective.com.au. This is an ideal option for those who don’t want to miss out on the benefits of being on a wine plan but, for whatever reason, need to postpone their delivery to a more suitable time. We can also send your delivery to an alternative address.
Should you wish to update your wine plan or your personal details, please start a Live Chat with us on the right hand side of the screen or email us at customers@thewinecollective.com.au. We’ll do the work for you.
If your credit card has expired or you wish to update your payment method, please start a Live Chat with us on the right hand side of the screen or email us at customers@thewinecollective.com.au and our friendly Wine Plan team will be able to assist you.
Yes – except for the Society Easy Drinking Dozen, the Society Premium Dozen, Daily Delights and the Bargain Hunter's Pack. All wine plans, bar these four, feature comprehensive tasting notes and winery profiles, specific to the wine plan. Some wine plans will feature more specific information. The Sommelier’s Selection, for example, features extensive food and wine matches by sommeliers, while the Cellaring Six features solid cellaring advice and notes from the winemaker themselves. To find out more, browse our collection of wine plans.
Most of our wine plans are delivered every three months – however, the months do vary (you can find out the exact delivery months by browsing our wine plans). The exception is the Decanter Collection, which is delivered twice a year.
In the event that you are not home, your wine will be left at your nominated delivery address as per your delivery instructions. If you prefer, your wine can be directed to your nearest post office for collection. Every attempt will be made to ensure your delivery is timely, and delivered according to your stated instructions. Alternatively, you can have the wine delivered to one of our retail stores and pick it up from there.
Absolutely! The tasting notes for each wine plan are listed on our Wine Plans page under Tasting Notes. Our team uploads the tasting notes as soon as they are available.
Most definitely. Our Build Your Own wine plan was created for this very reason. This personalised wine plan allows you to select cases from as many wine plans as you desire, so you only get what you want, when you want it.
No and no. Just one of the many benefits of our wine plans – the ultimate in flexibility.
While all our wines come with a quality guarantee, we appreciate your judgement. If you taste a bottle or two and are dissatisfied in any way, we will arrange collection at our cost and refund a credit to the total value of your wine purchase.