Frequently Asked Questions

The Wine Collective is Australia’s ultimate online wine destination. We're proud to partner with the best local and international growers, makers and merchants to bring you an unrivalled selection at exceptional value, set to change the way you buy wine forever.

98.2% taste satisfaction rate
Our customers love the wine they buy from us. And with over 10,000 local and international options on offer, you're sure to discover something you love, too. From the Barossa to Bordeaux; Shiraz to Sauvignon Blanc; for summer barbecues or special celebrations; to sip, save or cellar - we'll help you find the perfect wine.

Free delivery on orders over $300.
In-stock products will be dispatched from our Sydney warehouse on the same or next business day, while our Marketplace portfolio takes a little longer. Once we receive your personal selection from our partners in Australia and around the world, they’ll be dispatched without delay.

Exclusive rewards program.
With every purchase, our members earn points that unlock special offers, discounts, gifts and more. Registration is free and points are instantly redeemable through our checkout. Find out more here. 

A rich heritage.
With 75 years of exceptional service and innovation on our side, we're shaping the future of wine with you in mind. We invite you to join the journey.

Never fear; you'll continue to receive the same premium service and insider expertise you've come to expect from My Wine Guy, along with full access to the unrivalled product choice and deep industry connections The Wine Collective offers. As pioneers who have been shaping the future of wine in Australia for 75 years, we're excited to join them in writing this next chapter.

Want to get straight to shopping fine wine and explore the range of My Wine Guy wines? You still can! We have created a home for My Wine Guy, where you can get the same experience you have always loved; view the latest releases, curated ranges, content and search wines directly from The My Wine Guy cellar. We have also tagged My Wine Guy recommended wines with a green flag, so when you're exploring our collections you can see the wines recommended by our My Wine Guy team.

Click here to view The My Wine Guy hub.

Absolutely! He will still be here curating ranges and keeping you up to date on the wine industry’s names-to-know.

It is up to you! If you have a preference of who remains your Personal Wine Advisor, we will happily honor that. Simply contact our Customer Service Team who will be happy to define this on your account profile.

Yes. You will need to activate your account and set a new password to access your account. Your password can be the same as what you used on My Wine Guy, it will just need to be set again.

Simply activate your account by following these steps to securely reset your password.

1. Click this link to take you to our account activation page

2. Click forgot password

3. Enter the email address used to log in on My Wine Guy

4. Look in your email for a password reset email (bulk/spam folder if not in inbox)

5. Follow the unique link supplied to securely reset your password

6. Login using your email address and password to view your account and loyalty status

Activate Your Account Now >

Yes! We've already transferred your existing reward points and loyalty tier (as of 05.10.2020) over to your account at The Wine Collective.

To access your loyalty rewards and continue earning for future purchases you will need to activate your account.

Simply activate your account by following these steps to securely reset your password.

1. Click this link to take you to our account activation page

2. Click forgot password

3. Enter the email address used to log in on My Wine Guy

4. Look in your email for a password reset email (bulk/spam folder if not in inbox)

5. Follow the unique link supplied to securely reset your password

6. Login using your email address and password to view your account and loyalty status

Fortunately, The Wine Collective has the industry’s leading loyalty rewards program with a few extra perks like Gold customers receive free shipping on all orders nationally*!

Click here to view the tiers and benefits of The Wine Collectives industry leading loyalty program.

The Wine Collective reward points are redeemed at a rate of 500 points per $1, while MWG rewards were 50 points per $1. We have automatically adjusted your points to reflect this new calculation meaning IF you had a 1000 points on MyWineGuy, you will now have 10,000 points on The Wine Collective with no change to the redemption rate or value, just in the way it is presented.

NEW EARN RATES: Gold Members The Wine Collective has an earn rate of 15 points per $1 spent, My Wine Guy had 3 points per $1 spent.

Silver Members The Wine Collective has an earn rate of 12 points per $1 spent, My Wine Guy had 2 points per $1 spent.

Bronze Members The Wine Collective has an earn rate of 10 points per $1 spent, My Wine Guy had 1 point per $1 spent.

Click here to view and activate your account and access your loyalty rewards.

Click here to view the tiers and benefits of The Wine Collectives industry leading loyalty program.

Unfortunately, due to changing web-stores, this is NOT something we were able to bring across to The Wine Collective. However, get in touch with our customer service team via Live Chat, phone or email at any time and they’ll be happy to email it to you directly for your own records.

Click here to contact our Customer Service team.

Yes!

Anyone you refer receives an instant voucher for 20% off their order for spend over $100.

14 days after the referee orders, the referrer will receive points based on their loyalty tier:

Gold: 15,000 points ($30 redemption value)
Silver: 12,000 points ($24 redemption value)
Bronze: 10,000 points ($20 redemption value)

To refer a friend, simply log in to your account and click on the Society Rewards Program banner, then scroll to the bottom of the page to to view the "Great ways to earn more reward points" section. From here, click on the button and follow the steps to refer a friend.

There are very slight changes. Click here to review our delivery policy.

Yes, the maximum reward has been increased to $100 for The Wine Collective. This is available via the points slider in the checkout.

No. Promotional codes are not used on The Wine Collective. Some discounts on The Wine Collective are applied using our promotions module in the checkout. To view and apply these discounts in the cart, you will need to log in and select the offer, which will update your cart.

Nothing! Simply log in using your existing Wine Collective details and enjoy the new experience.

We have access to the best wines in Australia and secure some of the hottest offers. We also offer the most generous rewards program in the industry. At The Wine Collective we don’t price match as a matter of course, as we’re already offering exceptional value wines combined with the best service and range of anyone in the business.