Gift Cards / Coupon Book Terms & Conditions

Coupon Books

Each Coupon Book contains a number of coupon codes to the value stated on the coupon. Codes can be redeemed online via only. For more information on how to use your Coupon Book, see below. For specific code redemption information, click here. There is a limit to one Collective Plus - Coupon Book membership per email address/customer account. The Coupons are not transferrable to any other customer.

Gift Cards

Each Gift Card contains a unique code to the value stated on the gift card. Gift Cards can be redeemed online via only. For more information on how to use your Gift Card, see below.

Purchasing a Gift Card/Coupon Book

To send a Gift Card please click here. Coupon Books are offered for sale by invitation only and must be purchased online following the given web link.

The Gift Card/Coupon Book will be sent electronically to the email address entered at the time of checkout. At this time, Gift Cards/Coupon Books cannot be scheduled or sent directly to the recipient. 

Gift Cards/Coupon Books do not contribute to minimum spend thresholds for any promotions or promotional shipping rates at Voucher Codes and other discounts, including My Collective Rewards points cannot be applied to Gift Card/Coupon Book purchases.

Redeeming Online - Gift Card

To redeem a Gift Card at, enter the Gift Card code in the ‘Discount Code / Gift Voucher’ field in the checkout. Vouchers and My Collective Reward points are able to be used on a transaction using a Gift Card as payment. Gift Cards are not transferrable for cash.

Redeeming Online - Coupon Book Code

To redeem a Coupon Book code at, enter the Coupon Code in the ‘Discount Code / Gift Voucher’ field in the checkout. This Code can not be redeemed in conjunction with any other offer or promotion, including My Collective Reward points (unless redemption is via the TWC App in which case My Collective Reward points can be used at the same time as code redemption). Coupon Codes are not transferrable for cash.

Reclaiming a lost or deleted Gift Card/Coupon Book

If you have accidentally lost or deleted your Gift Card/Coupon Book, contact our Customer Service Team via Live Chat for support. As Gift Cards are purchased under the gift sender's account, you will need to quote the gift sender's name and order number when trying to retrieve a gift card. Gift Cards will be re-sent to the gift sender, not the recipient. Coupon Books can be re-sent to the original purchaser only.

Refunds on Gift Cards/Coupon Books

Purchases of Gift Cards/Coupon Books are final and no refunds will be issued.

For orders where a gift card has been used for payment, the refunded amount will be reapplied to the original gift card for use on a future transaction. 

For orders where a Coupon Code has been used for payment, any refunded transaction will not reactivate the used Coupon Code. Coupon Codes can only be redeemed once per customer.

Expiry Date of your Gift Card/Coupon Book

The expiry date of your Gift Card is 3 years from the date of issue. For more details on gift card expiry and how this affects your consumer rights, please click here

The expiry date of your Coupon Book is 12 months from the date of purchase.

Your Gift Card/Coupon Book, your responsibility

You are responsible for the use and safety of the Gift Card/Coupon Book you have received. You are liable for all transactions on your Gift Card, except to the extent to which there has been proven fraud or negligence.