Gift Cards Terms & Conditions

Gift Cards

Each Gift Card contains a unique code to the value stated on the gift card. Gift Cards can be redeemed online via only. For more information on how to use your Gift Card, see below.

Purchasing a Gift Card

To send a Gift Card please click here.

The Gift Card will be sent electronically to the email address entered at the time of checkout. At this time, Gift Cards cannot be scheduled or sent directly to the recipient. 

Gift Cards do not contribute to minimum spend thresholds for any promotions or promotional shipping rates at Voucher Codes and other discounts, including My Collective Rewards points cannot be applied to Gift Card purchases.

Redeeming Online

To redeem a Gift Card at, enter the Gift Card code in the Discount Code / Gift Voucher in the checkout. Vouchers and My Collective Reward points are able to be used on a transaction using a Gift Card as payment. Gift Cards are not transferrable for cash.

Reclaiming a lost or deleted Gift Card

If you have accidentally lost or deleted your Gift Card, contact our Customer Service Team via Live Chat for support. As Gift Cards are purchased under the gift sender's account, you will need to quote the gift sender's name and order number when trying to retrieve a gift card. Gift Cards will be re-sent to the gift sender, not the recipient. 

Refunds on Gift Cards

Purchases of Gift Cards are final and no refunds will be issued.

For orders where a gift card have been used for payment, the refunded amount will be reapplied to the original gift card for use on a future transaction. 

Expiry Date of your Gift Card

The expiry date of your Gift Card is 3 years from the date of issue. For more details on gift card expiry and how this affects your consumer rights, please click here

Your Gift Card, your responsibility

You are responsible for the use and safety of the your Gift Card you have received. You are liable for all transactions on your Gift Card, except to the extent to which there has been proven fraud or negligence.