Shipping policy
Delivery Time
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Ready for delivery products: your items will be shipped from our Sydney warehouse within 1 - 3 business days of placing your order. Depending on your location, the delivery time will vary between 2 and 10 business days.
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Marketplace products: Marketplace products: we list products that we source from our many Wine Collective Partners. As these products come from a variety of locations, they are not available for immediate dispatch. By default, we will ship your order once all items have been received in our Sydney warehouse. This will result in a small delay of 3-10 business days between placing your order and dispatch. Approximate delivery times can be found on each product page.
Vintages for Marketplace items are subject to change, and we cannot guarantee the specific vintage you ordered will be delivered. Generally, the latest available vintage will be delivered to you. -
International marketplace products: at The Wine Collective, we want to offer you the widest range of products available. Our international marketplace offers you direct access to one of the world’s finest portfolios of wine. The delivery time is approximately 6 months, so the products are worth the wait.
IMPORTANT: Global events might affect your International Marketplace order. Unfortunately this is out of our control, we will do our best to keep you updated should there be any delays to your order. -
Pre-order products: from time to time, we may offer products that are available to purchase on a pre-order basis. These items have a longer than usual lead time and will be dispatched as soon as they arrive in our Sydney Warehouse. Expected Dispatch Dates for these products will be clearly shown on the product page and in our cart.
Delivery Rates
The final delivery rate is calculated at checkout. You can enjoy Free standard shipping over $249 spent (for eligible zones).
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Delivery Location |
Order value less than $ 50 |
Order value $50 - $249 |
Order value over $249 |
|---|---|---|---|
|
Zone 1 Sydney, Canberra, Melbourne, Brisbane |
$19.95 |
$15.95 |
Free |
|
Zone 2 Adelaide, Ballarat, Sunshine Coast |
$19.95 |
$17.95 |
Free |
|
Zone 3 Perth |
$22.95 |
$17.95 |
Free |
|
Zone 4 Tasmania |
$24.95 |
$19.95 |
Free |
|
Zone 5 WA Country |
$33.95 |
$28.95 |
$28.95 |
|
Non-delivery zones NT Near, NT Remote, Xmas & Cocos Is, Norfolk Island, Dry zones |
- |
- |
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Export Restrictions The Wine Collective is an Australian-based company, licensed to sell wine to Australian residents. As such we are only able to deliver wine to addresses located in Australia. Should you wish to have a purchase delivered to a location outside of Australia you will need to make arrangements with your own shipping agent. The Wine Collective will not be responsible in any way for delivery outside Australia arranged by you. |
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- Read more about how to become a My Collective Rewards member, and earn gold status
- Read more about automated Wine Plans
Order Hold & Delay Dispatch
Once an order has been placed, our fulfilment systems are automated, so we are unable to hold or delay the dispatch of orders. If however, you contact us prior to ordering, we can place the order for you and forward the date of dispatch for up to a month.
Authority to Leave
Our Authority to Leave (ATL) Policy is designed to streamline the delivery process and enhance convenience for our valued customers. It's important to note that once our delivery partner deems a location unsuitable for ATL, this decision is final, and we regretfully cannot make arrangements for a re-delivery.
Unsuitable locations for ATL include areas with high foot traffic, properties close to the street, inaccessible apartments, unattended apartment mail rooms, and places lacking protection from weather or pets. If our delivery team determines that there is no secure location for parcel placement, a notification card will be left at the delivery address. This card will provide instructions for convenient parcel collection from a nearby Post Office. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a smooth and secure delivery experience.
By selecting our "Authority To Leave" option, or if you do not select our "Authority To Leave" option but have an authority in place with your local delivery centre giving permission to leave articles at the address you nominate, then you authorise the courier to leave the goods unattended at the delivery address and you accept that once the courier has done so, the complete order has been received.
Wine Collective Holdings Pty Ltd, and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method. You agree to release Wine Collective Holdings Pty Ltd from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this "Authority To Leave".
Please note that under certain circumstances Wine Collective Holdings Pty Ltd may not be able to leave your delivery as directed under an "Authority To Leave" request. In these instances, your complete order will be delivered to your nearest Australia Post Office for your collection.
No Authority to Leave
Wine deliveries are normally attempted between 9:00 am and 5:00 pm Monday to Friday. Most orders will be delivered to your door, however, in rural or remote areas Australia Post may deliver your wine to the nearest post office or delivery centre for collection. Some larger metro areas may have extended delivery windows of Monday to Friday 8:00 am - 8:00 pm and Saturday 8:00 am - 5:00 pm. The person collecting the order must be 18 or over and able to present identification corresponding to the name of the consignee. If the order is not collected within 10 working days, it will be returned to The Wine Collective. Once back in our warehouse we can either refund or re-deliver your order, however, may incur a fee or the cost of return shipping.
Proof of Delivery
Upon successful delivery of an order, our delivery partner Australia Post generates a Proof of Delivery (POD) containing essential details, including the correct shipping address.
It is imperative that customers verify and provide accurate shipping information during order placement.
In cases where a valid POD confirms delivery to the correct address, The Wine Collective holds no accountability for missing or non-received orders.
Proof of Age
Wine Collective Holdings Pty Ltd will not deliver wines to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce an appropriate ID, then the delivery driver will be unable to leave the wine. For Parcel Locker Services, please check with your Parcel Locker provider's Terms & Conditions as alcohol may not be accepted. Returned orders will incur a $25 fee and cause delays in delivery time.
Correct Address
The Wine Collective cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If delivery is being made to a business address, a company name must be entered. Business addresses that do not include a company name may be classed as incomplete. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and/or the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and a fee may apply which will be either deducted from the refund or charged for a re-delivery. To avoid these costs, we recommend that you double-check your address details to ensure that all information provided is correct and in full.
